環境:

WIN11 25h2

Logitech meet up視訊設備

異常狀況:

使用Teams，或其他網頁，搭配內建的喇叭/麥克風，功能正常。

但Logitech meet up的喇叭/麥克風，就會失效，Teams還會跳出錯誤提示。

解決過程:

查看event log，會看到錯誤訊息

失敗的應用程式名稱： AUDIODG.EXE，

版本： 10.0.26100.8246，

時間戳記： 0x923cfbc9 

錯誤模組名稱： igo_src.dll，

 版本： 3.0.0.0，時間戳記： 0x642f89de 

例外狀況代碼： 0xc0000005 

錯誤位移： 0x000000000001d019 

錯誤處理常式識別碼： 0x788 

失敗的應用程式開始時間： 0x1DCD6189BA1A78A 

Faulting 應用程式路徑： C:\WINDOWS\system32\AUDIODG.EXE Faulting 

模組路徑： C:\WINDOWS\System32\DriverStore\FileRepository\igoapo.inf_amd64_50fe8789ddef31f8\igo_src.dll

這個錯誤關鍵是明顯音效處理模組故障，不是羅技設備本身壞掉。

最快的方式就是把內建的喇叭/麥克風的驅動程式移除，改裝舊一點的驅動，就正常了。

Environment:

Windows 11 25H2

Logitech Meetup video conferencing device

Issue:

When using Teams or web applications with the built-in speaker/microphone, everything works normally.

However, when switching to the Logitech Meetup speaker/microphone, the audio devices fail, and Teams shows an error message.

Investigation:

In Event Viewer, the following error can be found:

Faulting Application Name: AUDIODG.EXE

Faulting Module Name: igo_src.dll

Exception Code: 0xc0000005

Module Path: C:\Windows\System32\DriverStore\FileRepository\igoapo.inf...\igo_src.dll

This indicates a failure in the audio processing module (APO) rather than a hardware issue with the Logitech device itself.

Resolution:

The root cause is related to the built-in audio driver.

By:

Uninstalling the current built-in speaker/microphone driver

Installing an older (stable) version of the audio driver

The issue is resolved, and the Logitech Meetup device functions normally again.