Kaspersky Embedded Systems Security 病毒碼更新失敗 Error code: 0x02C2. Subsystem code: 0x4

有兩台裝有Kaspersky Embedded Systems Security3.0的主機病毒碼一直更新失敗，但還有四台都正常。

發信問廠商，回覆是說要做資料庫回溯，但做了也沒用，所以又給了另一個解法，就是升級到3.1。

如果升3.1才有用，那沒道理其他四台用3.0的都沒事啊，所以就覺得廠商的回覆蠻隨便的。

因為是server，也不能隨意重開機，所以就決定把防毒主程式重啟好了。

這版本比較鳥的是，沒有選項讓你直接關閉服務，要去裝kess console，然後裡面才有關閉跟啟用的服務。

重啟後，更新還是失敗，但再一次，就成功了。

原本的錯誤訊息如下

Internal task error occurred. Error code: 0x02C2. Subsystem code: 0x4 (General). For more details go to the Kaspersky Technical Support site: https://click.kaspersky.com/?hl=en-US&link=error&pid=wsee&version=11.0.0.0&error=B4X706X

Kaspersky Embedded Systems Security Virus Database Update Failure Error code: 0x02C2. Subsystem code: 0x4

We encountered issues with two hosts running Kaspersky Embedded Systems Security 3.0, as the virus database updates consistently failed. However, the other four hosts had no problems with the updates.

We reached out to the vendor for assistance, and they suggested performing a database rollback. Unfortunately, this solution did not resolve the issue. They then proposed upgrading to version 3.1 as an alternative resolution.

It seemed odd that only upgrading to 3.1 would solve the problem, considering the other four hosts running 3.0 were functioning fine. We found the vendor's response somewhat casual.

Since these were server systems, we couldn't simply restart them without careful consideration. Instead, we decided to restart the antivirus main service.

One drawback of this version is that it lacks an option to directly disable the service. Instead, we had to install the Kaspersky Endpoint Security for Business console, where we found options to enable and disable services.

After restarting the service, the update initially failed again, but upon a subsequent attempt, it succeeded.

The original error message received was as follows:

"Internal task error occurred. Error code: 0x02C2. Subsystem code: 0x4 (General). For more details, please visit the Kaspersky Technical Support site: https://click.kaspersky.com/?hl=en-US&link=error&pid=wsee&version=11.0.0.0&error=B4X706X"