commvault Alert: Index State Type: Custom Rules - Index State

   環境:

commvault

異常狀況:

突然每天都會收到這個警告信，但備份工作都正常，不知是哪邊有問題。

後來發現這個backupset底下的所有虛擬機備份，在這警告信出現前的備份都可以正常還原。

在開始發出警告信後的備份，還原時都會出現錯誤:Could not perform the operation as Log restore failed for Job 161471. Please check Index Server log for more details。

解決過程:

參考ai上的作法，在commvault主機上的C:\Program Files\Commvault\ContentStore\IndexCache，底下有CvIdxDB跟CvIdxLogs資料夾

在裡面找到跟上面DbName相同名稱的資料夾，把他們改名。

重新建立還原工作，系統就會重建裡面的內容，恢復正常~~但試過沒用。

後來重新啟動完整備份，還是一樣的錯誤。

最後解法就是，建一個新的backupset，在裡面對虛擬機建立新的備份工作，備份完測試，可正常還原。

Environment:

Commvault

Issue:

An alert email suddenly started appearing every day, although all backup jobs were completing successfully and no obvious issues were found.

Further investigation showed that:

• Backups of all virtual machines under this Backupset that were created before the alert emails started could be restored normally.

• Backups created after the alerts began failed during restore with the following error:

Error:
Could not perform the operation as Log restore failed for Job 161471. Please check Index Server log for more details.

Troubleshooting Process:

Based on suggestions found online, the following method was attempted:

1. On the Commvault server, navigate to:
   C:\Program Files\Commvault\ContentStore\IndexCache

2. Locate the folders under CvIdxDB and CvIdxLogs that have the same name as the DbName shown in the error.

3. Rename those folders.

4. Create a new restore job so the system can rebuild the index data.

However, this method did not resolve the issue.

A Full Backup was then executed again, but the restore error still occurred.

Final Resolution:

The issue was resolved by:

1. Creating a new Backupset.

2. Creating a new backup job for the virtual machines within that Backupset.

3. Running the backup again.

After the new backup completed, restore tests were performed and the restore worked normally.